Do you feel like your tech team is just processing tickets rather than solving problems? If so, you're not alone. Many of our clients have expressed the same concerns. But what if we told you that it's not a process issue, but a mindset issue?
Your team may be stuck in what's known as the "IT mindset." This means that they're focused on delivering outputs instead of creating positive outcomes. It's easy for IT teams to fall into the trap of processing tickets and forgetting about the bigger picture. But there's a solution, and it starts with adopting a Product Mindset.
The Product Mindset is a customer-centric, problem-solving approach that focuses on outcomes rather than outputs. It's about putting the customer at the center of everything you do, and it's a mindset that can be applied to any organization. If you want to improve your team's performance and create a more customer-centric culture, then "The Product Mindset" by David deWolf and Jessica Hall is a must-read.
This book provides a clear picture of what a product mindset looks like and offers practical steps to achieve it. It's not just about changing processes; it's about changing the way you think. By adopting a product mindset, you'll be able to shift your focus from processing tickets to solving problems and improving outcomes.
If you're serving internal users, it's easy to forget that they are your customers too. Treat them with the same love and care you would give to external customers. Focus on improving outcomes and creating a more customer-centric culture across all initiatives. By adopting a product mindset, you'll be able to create a more efficient and effective tech team that delivers real value to your organization.